1. Customer care Service
You will find that almost all of the suppliers will be promising to give you complete client satisfaction. However, you shall find out that all of them will not be following through on their promises. It is a very big problem for a lot of smaller labs which have a limited budget and buying power. Thus, you will need to place extra emphasis on finding the supplier who will be catering to smaller and mid level labs and providing excellent customer care service.
2. Selection of the equipment
You must never choose any equipment depending on the selections which are stocked in by the various laboratory equipments supplying agencies. It will be better for you if you can instead find out the exact equipment that you need and then choose one company which will be able to provide you with it. It will also be useful to know the supplier’s protocol with the client and if they are required to provide hardware under contract which they presently do not have or require.
3. Service Agreement and clauses
A lot of lab equipment shall need continued maintenance by technicians. It is to be seen if the service agreements provide clauses for such technical assistance from time to time. The service agreements would be additional expenses and hence you will need to be aware of its exact details before you sign a contract.
4. Payment Option provided
A lab needs to choose those suppliers who will be able to meet the specific payment requirements not only at the present moment but also should be flexible enough to address future needs if the requirement comes up. A lot of labs like to pay the vendors in a monthly and a quarterly basis. There are some suppliers who will demand an immediate payment also and can add interest charges.
5. Discounts provided and hidden charges
Hidden fees can include interest charges and there are other such surcharges also thus you must go through the details wisely. Besides, you must find a supplier who will offer you bulk discounts. Good suppliers will provide you with whole discounts no matter what the size of your order is. Loyalty discounts are also offered by some suppliers to attract a client for the long term.
Choosing the right lab equipment supplier can be extremely tricky. Small labs need to focus more on customer service and pricing. Hopefully, the information mentioned in this article will have helped you.